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RETURNS AND EXCHANGES


RETURNS AND EXCHANGES

THE FRANKIE CRYSTAL COLLECTION PROMISE
We stand behind our products and want you to be satisfied with them!
We always do our best to take care of our Customers - dealing with all situations fairly and responsibly!
If you have received a damaged or defective item, please Email Us at support@iamfrankiecrystal.com and we will rectify this right away! 

 

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We get new styles weekly and hope we can assist you in finding something new if your purchase doesn't work out!

HOW WILL I RECEIVE MY STORE CREDIT? Expect an emailed E-Gift Card within 3 business days of the delivery of your Return at our warehouse. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. You are not credited back shipping. Thank you for your patience!

WHERE DO I SEND MY RETURN TO?

Please contact us at support@iamfrankiecrystal.com and we will provide you a shipping address.

DO WE SEND RETURN LABELS?
We do not offer Return Labels at this time. 

ADDITIONAL RETURN DETAILS: 

  • We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
  • The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
  • Return shipping is the customers responsibility and will not be refunded. 
  • We must be contacted within 3 business days of you receiving your item(s) & the item(s) must be sent back to us via USPS with tracking within 5 days of delivery. 
  • Items must be unwashed and unworn, in new condition. (we will NOT accept any items that have make-up stains, so PLEASE be careful when trying them on)
  •  If item is shipped back after the 5 days, a 15% restock fee will be charged.
  • Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email or go to your customer profile on our Website and print out your order summary.
  • Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
  • Final Few, Flash Sale, Clearance and Sale Items are FINAL SALE!
  • All accessories are FINAL SALE!
  • Bodysuits, Swimwear, Intimates, Socks and Pantyhose are FINAL SALE!
  • We do not hold items for returns or exchanges.
  • Please allow 2-3 business days for your refund to process once we have received the item(s)
  • Once your return is processed, we will issue store credit to your customer account.
  • Preorders of backordered items may ship separately. 
  • Gift Cards, refunds are not accepted.
  • Returned packages due to incorrect address, undeliverable, unable to forward to sender, etc: if you would like your package resent, you are responsible for the original shipping fee again as well as a 10% supply fee for wasted supplies and time. If you do not want your package resent your order would be considered a return and would fall under store credit with a 15% restock fee.
Ownership of packages turned over to USPS transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.

    Exchanges

    • Exchanges must be the same item, but different size request.
    • We are not able to exchange for different items.
    • If you need a different size in your item, please contact our customer service at support@iamfrankiecrystal.com. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an e-gift card with store credit.
    • The item(s) must be sent back to us via USPS with tracking within 10 days of delivery. 
    • Return shipping is the customers responsibility and will not be refunded.

      Shoe Return Policy

      • Shoes must be UNWORN.
      • Merchandise must be in original packaging with the original invoice included.
      • Shoe returns must adhere to all of our requirements from our Return Policy above.

      Swimwear Return Policy

      • Swimwear is NOT returnable or exchangeable 

        These terms & conditions are subject to change without notice.